Customer Care

Privacy Policy

Last updated August 2026

This policy describes how JGP USA handles your information when you use this website, place an order, or contact us.

Information we collect

When you place an order we collect your name, email address, phone number, shipping and billing address, and the items you purchased. When you send us a message through a contact or consultation form, we collect the details you provide so we can respond. We also count page visits to understand how the site is used.

Payment information

Card details are entered directly into secure payment fields served by our payment provider and are processed by that provider. JGP USA never sees or stores your full card number.

How we use your information

We use your information to fulfill and deliver orders, send you order status updates, respond to your inquiries, and improve the site and our service. We do not send marketing email unless you have asked for it.

Sharing

We share information only with the service providers needed to run the store, such as payment processing, shipping carriers, and email delivery, and when the law requires it. We do not sell your personal information.

Cookies and site data

The site stores what is needed for features like your shopping cart to work, and collects basic page view counts. We do not use advertising trackers.

Data retention

Order records are kept as long as needed for accounting, warranty, and legal purposes. Messages are kept as long as needed to handle your request.

Your choices

You can ask us to review, update, or delete the personal information we hold about you by contacting us using the details below.

Children

This site is not directed to children under 13 and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The current version is always posted on this page with the date above.

Contact us

Privacy questions? Email gseo@jgpusa.com or call (520) 488 8824.