Returns & Refunds

We want you to feel great in your JGP shoes. If they are not the right fit, you can return them within 30 days of delivery for a full refund. Returns are free, and we provide a prepaid shipping label.

What can be returned

Everything you return should be in good condition: unworn, with any tags still attached, and packed in the original shoe box. Please do not remove tags or discard the box until you are sure you are keeping the shoes.

How to return your order

1. Email us at gseo@jgpusa.com or call (520) 488-8824 with your order number to start a return.
2. We email you a free prepaid return shipping label.
3. Pack the shoes in their original box, attach the label, and drop the parcel at the carrier.
4. Once we receive and inspect your return, we refund your original payment method within 5 to 10 business days. Your bank may take a few extra days to post it.

Exchanges

Need a different size? Start a return using the steps above and let us know the size you would like, or place a new order for the size you need. We are happy to help you find the right fit.

Refunds

Refunds are issued to the original payment method for the price of the returned items. Because return shipping is free, no shipping charges are deducted from your refund.